Custom Wheel Guarantee
Wheelbuilder guarantees all custom wheel products to be free from defects in materials or workmanship for a period of one year after original purchase. This warranty is non-transferable and valid to the original purchaser of the product only.
We couldn't stay in business if we didn't build wheels that people absolutely love. Wheelbuilder was founded with the goals of building the world's best wheels and providing outstanding service to our customers. We take those goals seriously.
We proudly stand behind all our products and if you're not 100% happy with something you bought from Wheelbuilder, we'll do everything we can to make it right. If we've done everything we can to try to make you happy, but you're still not satisfied - we'll refund your money.
Wheelbuilder offers free lifetime truing for all custom-built wheels. We can confidently make this offer because a well-built wheel shouldn't need to be retouched after it leaves the builder's stand.
There's a common misconception that you need to bring back a hand built wheel after a break-in period for a "touch up." While it's possible that a wheel may need a slight adjustment from time to time, that is absolutely the exception, not the rule. The Wheelbuilder process ensures spoke tension is uniformly balanced and set at a magnitude appropriate for the components used.
If you experience any problem related to workmanship, we'll fix it at no charge to you.
Stuff happens. If you crash, run into a pothole, back your car into your bike, or do anything else to damage your Wheelbuilder wheel, we can usually repair it. We perform repairs as quickly as possible and at reasonable rates.
Before returning a product for repair: email firstname.lastname@example.org or call (626) 442-4444 for a return authorization. Download the Wheelbuilder Return Authorization Form and enclose the completed form with your shipment.