Shipping

General: We ship Monday, Wednesday and Friday from Southern California. Orders placed before 11 AM Pacific Time on a shipping day often ship the same day. Later orders usually ship on the next shipping day. Shipping dates are estimates. We're closed on major holidays: New Year’s, Memorial Day, the Fourth of July, Labor Day, and the Thanksgiving and Christmas holidays. Please allow extra shipping time during holidays and promotions.

Custom Wheels: Our standard build time is 10 business days. If any components are back-ordered and we can't ship within 10 business days, we'll email you with an ETA. RUSH service ships within 3 business days for an additional $75 per wheel (provided all components are in stock). If we can't meet that, we'll contact you to discuss options. Questions? Email info@wheelbuilder.com any time, or call 626-442-4444 Monday, Wednesday or Friday, 9 AM–3 PM Pacific.

Customer-Supplied Parts: We generally don't build with customer-supplied parts. We also don't work with used parts or rebuild existing wheels. This lets us stand behind every wheel we build. For special situations, contact us first. If we accept the build, we'll quote it, including an outside-parts fee.

Parts Orders: Most parts are in stock and usually ship on the next shipping day.

Back-orders: Our inventory fluctuates daily. If an item is not in stock, we will email you by the next shipping day with the back-order ETA. If we need to back-order a product, your complete order will ship when we receive the item. If your order is time sensitive we encourage you to contact us for up to the minute product availability and shipping lead times. Please note: if an item is labeled “special order” we will most likely need to order it from the manufacturer.

Disc Covers: Covers are cut to order and ship within 3 business days. If we have questions about your wheel information, we'll email you, which may delay your order.

Fedex: We use Fedex for domestic and international shipping. Fedex cannot deliver to a PO Box; please provide a street address for delivery. When your order ships Fedex will send you an email with your tracking number.

All wheels and orders over $250 require a signature at delivery.

Ground/Home Domestic Shipping: Ground Delivery is Monday-Friday. Home Delivery is Tuesday-Saturday. Estimated lead times: Southern California is 1 business day, Northern California is 2 business days, Western States are 2-3 business days, Mid-Western States are 3-4 business days and Eastern States are 4-5 business days (excluding holidays.)

Express Domestic Shipping: Delivery is Monday-Friday only. Overnight is 1 business day (2 days to Hawaii and Alaska, excluding holidays). 2 Day is 2 business days (3 days to Hawaii and Alaska, excluding holidays).

International Shipping: Our shipping fees do not include taxes, duties or fees. ALL IMPORT RELATED FEES are the responsibility of YOU the buyer.  Each country has their own way of assessing these charges, which are out of our control.  The recipient will be billed by Fedex after clearing customs and prior to delivery. Estimated lead times: Canada is 1-2 business days; Europe is 2-3 business days; Australia and New Zealand are 3-4 business days; Japan and Korea are 2-3 business days; Singapore 4 business days; Dubai is 3-5 business days.

Military APO/FPO : We offer USPS Priority and Express mail services to APO/FPO addresses. The website will calculate Fedex shipping fees and we will manually make changes to your invoice if needed. If you cannot enter the military address in the Ship To section put the details in the Notes. We will contact you by email if we have any questions. Shipping fees do not include taxes, fees or duties.

Return Policy

If you're not happy with your Wheelbuilder product, you can return it for a refund, exchange or store credit within 60 days with the following limitations:

• Product must be in the original packaging and condition it was sent in.
• Labor and shipping are not refundable.
• The customer is responsible for return shipping costs unless other arrangements are made with Wheelbuilder.
• Spoke orders are non-refundable if spokes have been custom shortened by Wheelbuilder or have been laced and/or tensioned. The $0.40 per spoke labor fee for custom length spokes is not refundable. All returned spokes will be inspected prior to a refund.

To make a return: Download the Wheelbuilder Return Authorization Form  and enclose the completed form (or a copy of your invoice) when you ship the item back to Wheelbuilder. If you need to exchange, purchase the new items online and return the unwanted items for a refund.

All returns must be received by Wheelbuilder within 60 days of date of purchase in order to process a refund back to your credit card or PayPal account. After 60 days a store credit will be issued for the return. Returned gift certificate purchases will receive a store credit.

Damage : If your package arrives damaged in shipping, please contact us immediately at (626) 442-4444 or info@wheelbuilder.com for Customer Service so that we may promptly process for your return, replacement, and/or refund. Please email photos of damaged goods and shipment packaging to: info@wheelbuilder.com . Shipment damage claims will be managed by Wheelbuilder.

If we made a mistake or omitted something from your order please contact us immediately so we can send you the correct or missing item ASAP.

Custom built wheels are subject to a restocking fee up to 15%.